The following list is the speediest method of resolving questions and customer service issues. Click on the item for detailed information. If you are unable to find a solution from the categories and topics below, you may contact us via email.
SHIPPING:
Q: How long does it take to process an order?
A: Most orders that are received by 10 a.m. are sent via courier, or mail the same business day. Any order received after 10 am will be sent via courier or mail the next business day.
Q: I would like to pick it up where are you located?
A: We have Four Service Locations within Edmonton, Alberta, Canada:
1. South side:
Bannerz Canada
9903-76 Ave., Edmonton
2. North end:
Speedy Copy
12855-97 Street, Edmonton
3. West end:
DupliCopy
10544-123 Street, Edmonton
4. Downtown:
The Mailbox Rental Company
Standard Life Building
(west side of building entrance - 105 Street South bound)
21-10405 Jasper Ave., Edmonton
Q: I live outside of Edmonton/Alberta. Do you mail?
A: Yes. We pay the shipping cost within Canada on orders over $100.00. On orders less than $100.00 there is a $3.50 charge plus GST on each stamp ordered and shipped.
Q: How much is it to deliver within Edmonton?
A: We charge $3.50 per delivery on any size of order within Edmonton.
Q: Do you ship C.O.D.?
A: We do not send a bill for shipping orders. Payment must accompany each order in full. If you hold a courier account with (Canada) FedEx and wish to have the order sent to you C.O.D., then arrangements will be made to have this done. Please remember FedEx only delivers to street addresses and area locations they service, not P.O. Box addresses.
Q: How long will it take to process Special Orders?
A: Please allow up to 4 weeks from the day we receive your order.
Q: Do you ship to Foreign countries?
A: At this time, Dial Rubber Stamp Express Inc. will ship via mail only to any North American destination.
Please add $3.50 to cover the cost of each stamp ordered. Custom fees may apply at your end.
PLACING AN ORDER:
Q: I tried to place an order through your web site, and it would not go through. What's wrong?
A: There is a variety of reasons that an order will not submit. The web server may be busy or down, the connection from your service provider may be down, or there may be a problem with your computer or software. Please wait and try to submit your order at a later time. If you continue to experience problems and feel that the problem is with our service: please email us.
INCOMPLETE ORDER/MISSING ITEMS:
Q: I only received part of my order. Where are the other items?
A: If part of your order was a "Special Order" that may arrive later. If our inventory level was down at the time you made the order there maybe a delay of one to four weeks from the date we received your order.
ORDER STATUS:
Q: I ordered a stamp and haven't received it yet. What is the status?
A: To look up an order, we will need the
confirmation number we sent when we received your order. If you have
not received your order within 4 weeks, please contact us at that time.
You can reach us between 8 a.m. – 5 p.m. Mountain Standard Time via:
Q: I placed an order over the web and I have
a confirmation number, but was told there is no order in your system?
A: Please check the email address you mailed
your order to, and/or resubmit. Q: I placed an order but haven't received it
yet.. you say there is no record of my order. What's going on? A: Was the payment check cashed? If so, to
whom was it made payable? Verify that your order was placed with Dial
Rubber Stamp Express and not a competitor. Q: I placed an order but haven't received it
yet, where is it? A: Did you request that your order be mailed
to a different address? To look up an order we need the confirmation number
that your received when you placed your order and your complete mailing
address including your postal/zip code. Also, include the full name of
the person who placed the order and their postal/ zip code (if different).
Additionally, it would be helpful to include any other relevant information
like phone/fax numbers, products ordered and so forth. Q: I
only want the die plate to fit an existing Trodat® stamp holder. What is
my cost of shipping? A: There is no mailing charges on a single order
of a die plate that fits a Trodat® stamp holder. PAYMENT: Q: Can you deduct payment from my checking account? A: We are unable to deduct from your account
at this time. We will accept your check by mail only. Other forms of payment are Visa which
you can email, fax or phone into us. Q: Can I give you the order over the phone and
then send a payment by check? A: No. All orders must be submitted in their
entirety through one medium. CHANGE MY ORDER: Q: I need to change my order. Can you
"flag" it? A: Once an order is submitted to us through any
medium, we CANNOT, even with notification, stop it and/or make a change to
it. WRONG INFORMATION RECEIVED: Q: The information that was submitted on my
order was returned misspelled on my order. What should I do to correct
this? A: Please submit your confirmation number. We
will review your original order. If Dial Rubber Stamp Express Inc. did not
print the order as originally requested, a reprint will be made at no
charge. Otherwise, you will receive a copy
of your order with a letter of explanation. Web online orders are printed
as entered by the customer. Proofreading orders before submitting them is
the responsibility of the person placing the order. LOGO/ARTWORK: Q: How do you price Logo/Artwork? A: Type setting of standard fonts are included
in Artwork. Logos Artwork is charged extra if not supplied. If provided, price each ¼"
in height by overall length. We use Word and Corel Draw 7 to process orders.
If you are a Apple or Mac user please convert to IBM compatible format and
include disk with artwork with your order.
We accept only VECTOR type graphics,
those produced by CorelDRAW or similar draw packages. Bitmapped graphics
produce poor results and are not acceptable.
We can not process fax copies of
artwork. RE-ORDERING: Q: I need to reorder. What should I do? A: Please proceed as though it is a first order.
You may indicate anywhere on the form that you are a repeat customer and/or
include the previous confirmation number so we can cross check previous
information submitted and include any discounts that are applicable.
PRICE DIFFERENCE: Q: Why is there a price difference for the ad
in the newspaper and the same item online? A: The flyer reflects a sale price. To receive
the special pricing you may submit your order via mail following the
directions per the advertisement. CAN'T FIND IT: TIP:
Use the search on our home page to locate
items your are looking for. QUESTION NOT LISTED: Q: I do not see my question listed in the FAQ.
How do I find an answer to my question? A: Submit your question via email.
You will receive an email response and your question will then be added to
our FAQ.
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Published on November 23, 2005 at 16:34 |
